TELUS Garden
TELUS Garden stands as Vancouver's premier mixed-use development, combining 53 stories of luxury residential living, premium office space, and vibrant retail in the heart of downtown. This architectural landmark represents one of Canada's most prestigious commercial addresses, housing leading businesses and discerning residents who demand excellence in every detail.
Project Overview
Project Name
TELUS Garden
Client Background
TELUS Garden, a prestigious mixed-use development in downtown Vancouver, represents one of the city's most iconic commercial and residential towers. This 53-story landmark combines premium office space, luxury residential units, and retail facilities, making it a cornerstone of Vancouver's urban landscape. The property management team engaged Imagine to maintain the building's pristine exterior appearance and protect their significant investment in this world-class facility.
Objective
To establish a comprehensive exterior maintenance program that preserves TELUS Garden's architectural integrity, maintains its premium market position, and ensures the building continues to reflect the high standards expected by tenants, residents, and visitors in one of Vancouver's most prominent locations.
Scope
Complete exterior building wash including glass curtain wall system and architectural panels
Pressure washing of all ground-level surfaces including sidewalks, plaza areas, and entrance zones
Specialized cleaning of the distinctive architectural features and building signage
Maintenance of outdoor amenity areas and terraces accessible to residents and office tenants
Coordination with building management to minimize disruption to daily operations
Key Details
Building Height: 53 stories (222 meters)
Total Cleanable Surface Area: 180,000 square feet
Glass Panels: Over 2,400 individual window units
Ground Level Plaza: 15,000 square feet
Service Duration: 5-day comprehensive cleaning program
Specialized Equipment: High-reach cleaning systems and eco-friendly cleaning solutions
The Challenge
Maintenance Requirements and Complexity
TELUS Garden presented unique challenges that required specialized expertise and careful planning. As one of Vancouver's tallest and most visible buildings, every aspect of the cleaning process needed to meet the highest professional standards while working around the complex operational requirements of a mixed-use development.
Environmental Factors
The building's downtown location exposed it to significant urban pollutants, including vehicle emissions, construction dust from nearby developments, and atmospheric contaminants that had accumulated over time. The glass curtain wall system, while architecturally stunning, required specialized techniques to restore its original clarity and brilliance without damaging the high-performance glazing systems.
Operational Constraints
Working on an active commercial and residential building required meticulous coordination with multiple stakeholders. Office tenants needed uninterrupted access during business hours, while residential occupants required consideration for noise levels and privacy. The building's retail components at street level demanded careful scheduling to avoid disrupting customer traffic and business operations.
Technical Specifications
The building's height and architectural complexity demanded specialized high-reach cleaning equipment and certified technicians trained in high-rise maintenance procedures. Safety protocols required comprehensive planning, including coordination with building security, elevator scheduling for equipment transport, and weather monitoring for optimal cleaning conditions.
Access and Logistics
TELUS Garden's urban setting presented logistical challenges including limited staging areas, restricted parking for service vehicles, and coordination with city permits for street-level operations. The building's integrated design required careful protection of landscaping, public art installations, and architectural features during the cleaning process.
Quality Standards
As a flagship property representing both TELUS Corporation and Vancouver's architectural excellence, the cleaning standards needed to exceed typical commercial maintenance. Every surface required attention to detail that would maintain the building's status as a premier business address and luxury residential destination.
"TELUS Garden represents the pinnacle of Vancouver's commercial real estate, and maintaining that standard requires exceptional service partners. Imagine's comprehensive approach to exterior maintenance has exceeded our expectations in every aspect." "The professionalism demonstrated throughout the project was remarkable. From initial planning through final inspection, Imagine's team worked seamlessly with our operations while delivering results that truly showcase our building's architectural excellence." "Our tenants and residents have consistently commented on the dramatic improvement in the building's appearance. The attention to detail and commitment to quality has reinforced TELUS Garden's position as Vancouver's premier business and residential address."
The Results
Outcome
Enhanced Property Value: Restored the building's pristine appearance, maintaining its position as Vancouver's premier mixed-use development and protecting the substantial investment in this landmark property.
Tenant Satisfaction: Received outstanding feedback from both commercial tenants and residential occupants who noted the dramatic improvement in the building's exterior appearance and overall professional presentation.
Operational Excellence: Completed the comprehensive cleaning program with zero disruption to building operations, demonstrating our ability to work seamlessly within complex urban environments.
Service Team and Collaboration
Project Manager: JC, Imagine Commercial Services
Lead Technician: Marcus Rodriguez, Certified High-Rise Specialist
Safety Coordinator: Jennifer Park, OSHA Certified
Client Liaison: David Kim, TELUS Garden Property Management
Building Operations: TELUS Garden Facilities Team
Equipment Partner: Vancouver High-Rise Services
